Policy Overview
Because products are offered for lawful laboratory and in-vitro research use only, and because handling conditions, custody, storage, and packaging integrity can affect product condition after shipment, all sales are final once shipped except as expressly stated in this Policy or as required by applicable law.
This Policy works together with the Terms of Sale, Shipping & Order Policy, Research Use Only Notice, and any accepted invoice or transaction-specific written record.
Refunds, replacements, account credits, cancellations, returns, inspections, restocking, and disposal decisions remain subject to verification, applicable law, payment processor handling, carrier review, and the specific order facts.
Cancellation Before Shipment
Orders may be canceled before shipment only if processing has not started and items have not been packed, labeled, staged, allocated, released to a carrier, or otherwise prepared for shipment.
A cancellation request is not approved until TrimEdge confirms cancellation in writing or through its controlled account workflow.
TrimEdge may decline a cancellation request where processing has started, product allocation has occurred, special handling has begun, shipment preparation is underway, carrier release has occurred, or cancellation is not operationally available.
Non-Returnable Items
Except as expressly stated in this Policy or required by applicable law, TrimEdge does not accept returns after shipment because product condition can be affected by custody, handling, storage, transport, packaging integrity, and chain-of-custody concerns.
The following items are non-returnable unless TrimEdge expressly authorizes a return in writing for a verified exception.
- Research-use-only products.
- Temperature-sensitive items.
- Items shipped with special handling materials.
- Opened, used, altered, relabeled, or partially consumed items.
- Custom or special-order items.
- Items returned without written authorization.
Limited Exceptions
Subject to verification, TrimEdge may offer a replacement, refund, or account credit if a limited exception applies.
The available remedy depends on the facts, documentation, carrier review, product status, applicable law, payment status, and operational availability.
- The shipment contains the wrong item.
- The order is materially incomplete.
- The product arrives visibly damaged in transit.
- The product fails to materially match the item ordered or an express written specification made part of the order.
- Another refund or replacement is required by applicable law.
Time to Report an Issue
Buyer must inspect shipments promptly upon delivery or attempted delivery and report any issue within the applicable claim window.
Visible transit damage, temperature-control concerns, or wrong-item delivery must be reported within 2 business days after delivery or attempted delivery.
Shortage or material nonconformity claims must be reported within 5 business days after delivery.
Failure to provide timely notice and reasonable supporting information may limit available remedies to the fullest extent permitted by law.
Return Authorization Procedure
Customers must not return any item without written authorization from TrimEdge.
A return authorization, if issued, may include specific instructions for packaging, carrier selection, timing, documentation, labeling, custody handling, inspection, or disposal.
Items returned without written authorization may be refused, discarded, returned to sender, held for review, or ineligible for refund, replacement, or account credit where permitted by law.
Inspection, Restocking, and Disposal
TrimEdge may inspect any authorized return, shipment issue, packaging record, carrier record, label, lot or batch reference, photograph, documentation record, or other supporting information before deciding whether a limited exception applies.
TrimEdge may decline restocking where product custody, handling, storage, packaging integrity, transport condition, labeling, or chain-of-custody cannot be reasonably verified.
Where disposal, return shipping, carrier fees, storage fees, restocking fees, inspection costs, or related costs are incurred, TrimEdge may deduct or charge those amounts where permitted by law and the governing order terms.
Refund Method and Timing
If a refund is approved, TrimEdge may issue the refund to the original payment method, account balance, invoice credit, or other approved method depending on the transaction record and payment workflow.
Approved refunds are typically processed within 10 business days after final approval.
Refund timing may vary based on payment processor timing, bank timing, account review, carrier review, financial reconciliation, legal requirements, or other operational constraints.
Replacements and Account Credits
Where a limited exception is verified, TrimEdge may choose to issue a replacement, account credit, invoice credit, partial refund, or full refund for the affected product, subject to applicable law and the Terms of Sale.
Replacement availability depends on product availability, inventory allocation, destination eligibility, carrier acceptance, payment status, documentation status, and compliance review.
Account credits may be subject to account status, order status, expiration rules if stated in writing, and applicable law.
Chargebacks and Payment Disputes
Customers are encouraged to contact support first so TrimEdge can review shipment, order, payment, damage, shortage, wrong-item, or nonconformity concerns and determine whether a limited exception applies.
Nothing in this Policy limits any mandatory payment-card dispute rights, bank rights, or non-waivable rights that apply under applicable law.
TrimEdge may provide order records, shipment records, communication records, policy records, invoice records, and supporting documentation to payment processors, banks, card networks, or dispute administrators when responding to a chargeback or payment dispute.
Mandatory Rights Savings Clause
Nothing in this Policy limits or excludes any non-waivable statutory right or remedy that applies to you under applicable law.
Where applicable law requires a different cancellation, refund, replacement, return, notice, or remedy rule, TrimEdge will follow the legally required rule for the affected transaction.
Contact
Refund, cancellation, damaged shipment, wrong item, shortage, material nonconformity, chargeback, and related order-support questions may be directed to support@trimedgepeptide.com.
Include the order reference, account email, tracking number if available, product or SKU details, photographs where applicable, and a clear description of the issue so support can review the request.
- No refunds are provided for carrier delays outside TrimEdge control, minor packaging wear that does not affect the product, inaccurate addresses, refused delivery, failure to pay duties or import charges, or failure to accept shipment promptly, except where required by applicable law.
- Support submission does not automatically approve a cancellation, return, replacement, refund, account credit, or chargeback resolution.
